Resume
Hi! I'm Katya, User Researcher with 13+ years of experience in the field.
My experience of working both in-house and in consulting on various domains and businesses has helped me get a broad perspective on how technology fits into different scenarios of people's lives.
I'm passionate about understanding people's needs and helping businesses create products that people love.
Industries
Since I started my UX Research carrier in 2011 I've completed over 200 research and design projects for businesses from different industries. Including, but not limited to:
Fintech
Telecom
B2B
E-commerce
Entertainment
Creative tools
Social services
Health
and well-being
Travel
and hospitality
Work experience
2020 - 2022
Okko
UX Research Team Lead
-
Led building the UX research practice at Okko
-
Led a team of 3 researchers
-
Coached UX Researchers, UX Designers, and Product Managers on research best practices
-
Oversaw external vendors as needed for research
-
Created interactive prototypes via Figma for usability research (from wireframe to high fidelity in collaboration with UI designer)
-
Planned and conducted user research
​
2011 - 2020
Usethics
Senior UX Researcher / Project Manager
-
Planned, conducted, and oversaw research projects with varying methodologies including usability testing, interviews, field research/contextual inquiry, diary studies, surveys, and more
-
Completing project for such clients as Facebook, Instagram, Ebay, PayPal, Adobe, Spotify, Google.
-
Worked as a project manager on UX research and design projects, including the projects for international corporations, ensuring that the projects are completed on time, within budget and the results meet or exceed the clients expectations.
Streaming service
UX Research and design agency
January 2022 - January 2023
Planner 5D
Interior design app
User Researcher
-
Led building the UX research practice at Planner 5D.
-
Conducting a research to create deep understanding of the users and building personas
-
Collaborating with data science analysts and leveraging data analytics to determine qualitative and quantitative triangulation
-
Managing Research Operations (ResearchOps) including research logistics, recruiting, budget, incentive distribution, and maintaining an accessible research repository
-
Collaborating with stakeholders including product managers, marketing, designers, and support team members, to define research questions and plans
-
Planning and conducting user research including user interviews, usability testing, information architecture, surveys, customer support channels, etc.
February 2023 - Present
Sendcloud
Shipping automation platform
Senior UX Researcher
-
Led key strategic research initiatives which informed the company's roadmap
-
Set up and executed continuous measuring of the platform's usability - UX Metrics - that provided a comprehensive overview of the UX Health of the key customer journeys in the product and helped identify critical issues and inform teams' roadmaps
-
Worked in close collaboration with the product teams of the Core domain identifying knowledge gaps and helping the Product Managers define the team strategy and plans.
-
Implemented an easy to use research repository and conducted employees training ensuring the quick adoption of the tool and making sure that everybody in the company can access the invaluable data about our customers and their needs.
2010 - 2011
Ruflex
Internet projects manager
-
Covered the company's needs in online tools for advertising its products, including developing and maintaining the website, analysis of web-site's traffic, preparing of materials for advertising campaigns on the Internet and control of quality of materials by the agent, control of advertising campaigns etc.
Publications
Lean UX and reality
Campus-2016 conference · Feb 21, 2016
How to make the results of a usability testing work?
UX People conference · Jun 7, 2015
UX copywriting
JTBD, Design thinking
Professional skill set
Research planning and design
Survey design
Moderating research sessions
Remote and in-person research
Workshop Facilitation
Qual and quant data analysis
Data synthesis
Prototyping
UX Design
Heuristic Evaluation
Mixed methods
Project management
Eye tracking
My toolbox
Figma, Adobe XD, Balsamiq
Alchemer
Morae
Userinterviews.com
Invision, Protopie
Miro
Useberry.com
Airtable
Mixpanel (product analytics)
HTML + CSS
Dovetail
SQL
My professional passions
Complex B2B and B2C systems
International research
Education
2010-2011
2005-2010
Institute of Electronics and Mathematics
specialist, information systems, web-design and online advertising
University of Trade and Economics
specialist, marketing and advertising
Hobbies
In my spare time I love travelling, learning languages (currently trying to conquer Japanese), training my Westie dog (which is less easy than Japanese) and playing piano.
